Refund Policy

Last Updated: September 15, 2026

At Oravellix, we are committed to providing high-quality logo design and branding services. Because our services are custom digital creative services, refunds are handled according to the conditions below and applicable consumer protection laws.

1. Custom Design Services

Our logo design services are created specifically for each customer. Once an order has been placed and work has started, time and creative resources are allocated to the project.

For this reason, orders may not be eligible for a refund once the design process has started, except where a refund is required by applicable law or otherwise approved by Oravellix.

2. Before Work Begins

If you request cancellation before work on your project has started, please contact us as soon as possible.

We will review the request and determine whether a refund is available based on the status of the order and any applicable payment-processing or administrative costs.

3. After Design Work Has Started

Once our team has started working on your project, refunds are generally not available because the service involves custom creative work performed specifically for you.

Instead, we encourage customers to use the revision process included in their selected package to communicate feedback and refine the design.

4. Revisions

If you are not satisfied with an initial concept, please provide clear and specific feedback within the revision allowance included in your package.

Our goal is to work with you to refine the selected direction and achieve a result that aligns with your brief.

Additional revisions or substantial changes outside the scope of your package may require an additional fee.

5. Completed Projects

Once the final design has been approved and the final files have been delivered, the project is considered completed.

Refund requests made after project completion are generally not accepted, except where required by applicable law.

6. Duplicate or Accidental Payments

If you believe that you have accidentally placed an order or made a duplicate payment, please contact us as soon as possible.

We will review the transaction and, where appropriate, arrange a refund for duplicate or incorrectly processed payments.

7. Non-Delivery

If we are unable to provide the service you purchased due to circumstances within our reasonable control, we may offer an alternative solution or refund the applicable amount, depending on the circumstances.

8. How to Request a Refund

To request a refund or cancellation, contact us using the email address provided on our website.

Please include:

• Your full name
• Order number
• Email address used during checkout
• Reason for your request
• Any relevant information regarding your order

We will review your request and respond as soon as reasonably possible.

9. Refund Processing

If a refund is approved, it will generally be issued through the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

10. Consumer Rights

Nothing in this Refund Policy is intended to limit or remove any rights or protections that cannot legally be excluded under the applicable laws of your country or place of residence.

Where mandatory consumer-protection laws provide you with additional rights, those rights will continue to apply.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Refund Policy or a specific order, please contact:

Oravellix
Email: Support@oravellix.com
Website: Oravellix.com